Privacy Policy
Last updated: August 2026
This policy explains what personal information we collect, how we use and protect it, and the choices and rights you have.
Information We Collect
When you purchase a program or subscribe to our newsletter, we collect the information you provide: your name, email address, billing details, and payment information. Payments are processed securely by Shopify and our payment providers, and we never store your full card details. We also collect limited analytics data such as pages viewed, approximate location, and device type.
How We Use Your Information
We use your information to process and deliver your orders, give you access to your programs, send order confirmations and, where you have opted in, marketing emails, provide customer support, and improve our website and products.
Sharing and Third Parties
We share your data only with the service providers that operate and improve our store: Shopify (e-commerce and checkout), our payment processors, our email delivery provider, Google Analytics, and Microsoft Clarity. We never sell your personal information.
Cookies
We use cookies to remember your currency and region preference, keep the site working, and measure traffic. Google Analytics measures site usage, while Microsoft Clarity helps us understand interactions through heatmaps and session recordings. These analytics tools are only enabled after you explicitly consent through the banner shown on your first visit. You can change or withdraw your consent at any time using the "Manage cookies" link at the bottom of the site, or by disabling cookies in your browser.
Your Rights
Depending on where you live, including under the EU GDPR and Quebec's Law 25, you may request access to, correction of, or deletion of your personal information, and withdraw consent to marketing at any time. To exercise these rights, contact us using the details below.
Personal Information Protection Officer
In accordance with Quebec's Law 25, Carla Kay acts as the person responsible for the protection of personal information for Carla Kay Fitness. For any question, access or correction request, withdrawal of consent, or complaint regarding the handling of your information, email support@carlakayfitness.com.
Contact Us
For any privacy question or request, email us at support@carlakayfitness.com. Carla Kay Fitness is based in Montreal, Quebec, Canada.